Terms & Conditions
1.1. These purchase and sale rules (hereinafter - the Rules) regulate the rights, obligations, and responsibilities of the individual (hereinafter - the Buyer) purchasing goods from the online store www.orokondicionieriai.pro and UAB "PRO TECHNICS" (hereinafter - the Seller), as well as other relations related to the purchase and sale of goods. By purchasing goods from the online store, the Buyer confirms that they understand these Rules and will adhere to them.
Personal Data Protection
2.1. When ordering goods from the online store www.orokondicionieriai.pro, the Buyer must provide the necessary information for the fulfillment of the order: name, surname, delivery address, telephone number, and email address.
2.2. The Seller confirms that the Buyer's provided data will only be used for the purposes of purchasing and selling goods in the online store www.orokondicionieriai.pro. The Seller undertakes not to disclose this information to third parties, except for the Seller's partners providing delivery or other services related to the fulfillment of the Buyer's order. In all other cases, any personal data of the Buyer may be disclosed only in accordance with the laws of the Republic of Lithuania.
Moment of Conclusion of the Purchase-Sale Agreement
3.1. The contract between the Buyer and the Seller is considered concluded from the moment when the Buyer, having selected the product and completed the order with all the necessary data, familiarized themselves with these Rules, and clicked the "Confirm" button.
3.2. Each contract concluded between the Buyer and the Seller is archived in the database of UAB "PRO TECHNICS."
4.1. The Buyer has the right to purchase goods from the online store www.orokondicionieriai.pro in accordance with these Rules and the laws of the Republic of Lithuania or other legal acts.
4.2. The Buyer has the right to withdraw from the distance sales contract concluded in the online store by notifying the Seller in writing no later than within 14 business days from the day of delivery of the goods, except for cases where the distance sales contract was concluded for:
4.2.1. Audio and video recordings and phonograms on any video or audio media, the sale of computer programs if the Buyer has breached the packaging.
4.2.2. Goods that were manufactured according to the individual order of the Buyer or are clearly tailored to the Buyer, or which, due to their nature, cannot be returned after delivery due to the loss of commercial qualities.
4.2.3. In other cases where the distance sales contract cannot be terminated under the laws of the Republic of Lithuania.
5.1. The Buyer must pay for the goods and other payments related to the fulfillment of the order and accept the ordered goods in accordance with these Rules.
5.2. The Buyer pays for the goods ordered in the online store by bank transfer, cash, or using consumer credit services provided by leasing companies, depending on the payment method chosen at the time of ordering. When paying by transfer, the Buyer must indicate the order number in the payment purpose field, which is sent to the Buyer by email after forming and confirming the order.
5.3. The Buyer must inform the Seller of the termination of the purchase-sale contract by email at firstname.lastname@example.org within 14 business days from the date of the contract.
5.5. The Buyer must comply with these Rules and the requirements set forth in the laws of the Republic of Lithuania.
6.1. If the Buyer attempts to harm or harms the operation of the online store or violates their obligations or these Rules, the Seller has the right to terminate existing purchase-sale contracts without prior notice and cancel the Buyer's ability to conclude new contracts.
6.2. The Seller may terminate or temporarily suspend the operation of the online store without prior notice. The Seller is not responsible for any associated losses.
7.1. The Seller does not provide any guarantees that the online store will function properly or that data transmission will be error-free. However, the Seller undertakes to make every effort to ensure the proper operation of the online store.
7.2. The Seller undertakes to fulfill the order within 1-4 business days from the date of its submission (excluding weekends and public holidays, as well as cases where the delivery of goods is delayed not due to the Seller's fault). When paying by bank transfer, the fulfillment term starts from the day the funds are received into the Seller's account. The Seller must inform the Buyer of any delay in fulfilling the order before the expiration of the order fulfillment term specified in these Rules.
7.3. If, due to important circumstances, the Seller is unable to fulfill the order, the Seller undertakes to offer the Buyer another product from the online store's catalog or refund the money paid for the order no later than within 5 business days. The Buyer informs the Seller of their choice to receive another product by email at email@example.com or submits a request to refund the money, indicating their personal data and bank account number.
7.4. The Seller undertakes to comply with other requirements set forth in these Rules.
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8. Contract Price and Payment:
8.1. The prices of goods on the online store www.orokondicionieriai.pro are indicated in euros with VAT. The contract price of the purchase and sale agreement consists of the total amount of all purchased goods and, in cases of delivery of orders to the Buyer's preferred location, transportation costs.
8.2. The Seller has the right to demand an advance payment from the Buyer at its discretion.
8.3. The Buyer and the Seller agree that when the Buyer places an order for goods and the Seller confirms it, the price of the goods may change, taking into account factors influencing the price of the goods, such as an increase in the cost price of the goods, technical errors in information systems, additional expenses related to the sale of the goods to the Buyer (Article 6.313, Paragraph 7 of the Civil Code of the Republic of Lithuania). In such a case, if the Buyer does not agree to purchase the product at the new price, either of the Parties, having notified the other Party about it, has the right to terminate the purchase and sale agreement. The Parties agree that in such a case, the losses related to the termination of the purchase and sale agreement are not compensated.
9. Right to Refuse the Purchase and Sale Agreement, Return, and Exchange of Goods:
9.1. Right to refuse the purchase and sale agreement
9.1.1. The Buyer, without specifying a reason, has the right to refuse the purchase and sale agreement within 14 (fourteen) days by notifying the Seller. This right cannot be exercised for contracts listed in Article 6.22810, Paragraph 2 of the Civil Code of the Republic of Lithuania.
9.1.2. The 14 (fourteen) day period for exercising the right to refuse the purchase and sale agreement is calculated as follows: a. when the purchase and sale agreement is concluded - from the day when the Buyer or a person specified by the Buyer, excluding the carrier, receives the ordered goods; b. if the Buyer orders more than one item in a single order, and the items are delivered separately - from the day when the Buyer or a person specified by the Buyer, excluding the carrier, receives the last item; c. if the goods are delivered in different batches or parts - from the day when the Buyer or a person specified by the Buyer, excluding the carrier, receives the last batch or part; d. if an agreement is concluded for regular delivery of goods over a specified period - from the day when the Buyer or a person specified by the Buyer, excluding the carrier, receives the first item. The Buyer has the right to use the money-back guarantee if all returned goods have authentic labels, protective packaging, and the original packaging is undamaged, i.e., the goods have not lost their original appearance.
9.2.1. If the Buyer has purchased goods of inadequate quality, and the inadequate quality of the goods is due to a manufacturing defect present at the time of purchase, or non-compliance with the manufacturer's specifications, the Buyer can return the goods and, at their choice, request:
184.108.40.206. that the Seller promptly remedy the defects of the goods, if the defects are removable;
220.127.116.11. a corresponding reduction in the purchase price;
18.104.22.168. replacement of the goods with a similar item of proper quality, except in cases where the defects are minor or arise from the fault of the Buyer;
22.214.171.124. a refund of the amount paid and the termination of the purchase and sale agreement when the sale of goods of inadequate quality is a material breach of the order.
9.2.3. The Buyer can choose only one of the remedies provided for in Paragraph 9.2.1 of these Rules. The Buyer must indicate their choice when returning the goods. If the Buyer chooses one of the remedies provided for in Paragraph 9.2.1 and the Seller cannot implement it, the Seller offers an alternative to the remedy provided for in Paragraph 9.2.1. The Buyer has no right to change the chosen remedy. The Buyer has no right to terminate the purchase and sale agreement if the defect of the goods is minor.
9.2.4. To return goods, the Buyer must adhere to these conditions:
126.96.36.199. notify the Seller by email at firstname.lastname@example.org, specifying the goods to be returned;
188.8.131.52. provide the purchase document for the goods, if issued;
184.108.40.206. submit a free-form request.
9.2.5. The right to return goods of inadequate quality may be exercised within 14 (fourteen) calendar days from the date of delivery of the goods to the Buyer.
9.2.6. The Buyer must pay for the cost of returning the goods, and the Seller, after confirming that the goods have been returned due to inadequate quality, must reimburse the Buyer for the costs incurred for delivery and return. Money is refunded to the Buyer within 14 (fourteen) calendar days after the Seller receives the Buyer's notice of the goods of inadequate quality, and if the goods are not returned to the Seller, the period provided for in this paragraph is calculated from the date of the return of the goods to the Seller. By confirming these Rules, the Buyer agrees that the money will be refunded to the Buyer's bank account, except as otherwise agreed between the Buyer and the Seller.
9.2.7. Money is not refunded for goods that have been intentionally or negligently damaged (affected by chemical substances, water, open flame, high temperature, sharp objects, etc.), or if the rules of use or storage of the goods have been violated, or if the goods have been used improperly or not for their intended purpose.
9.3. If the Buyer exercises the rights provided for in Paragraphs 9.1, 9.1.1-9.2.9 of these Rules, the money is refunded to the Buyer within 14 (fourteen) calendar days after the Seller receives the Buyer's notice, and if the goods are not returned to the Seller, the period provided for in this paragraph is calculated from the date of the return of the goods to the Seller.
9.3.1. By confirming these Rules, the Buyer agrees that the money will be refunded to the Buyer's bank account, except as otherwise agreed between the Buyer and the Seller.
9.3.2. When exercising the rights provided for in Paragraphs 9.1.1-9.2.9 of these Rules, the Buyer is refunded: the price of the goods, the administrative fee, if applied, and the delivery costs of the goods. When exercising the rights provided for in the Rules on the Exchange and Return of Goods of Inadequate Quality, the Buyer is refunded: the price of the goods, the administrative fee, if applied, the delivery costs of the goods, and the return costs of the goods.
9.3.3. The delivery costs are not refunded if the Buyer chooses a delivery method other than the one offered by the Seller.
9.3.5. The Seller has the right not to refund the amounts paid by the Buyer until the goods are returned to the Seller.
10.3. In the event of damage, the party at fault compensates the other party for the direct losses incurred due to its fault.
11. Force Majeure:
11.1. The Parties shall not be liable for the complete or partial non-performance of their obligations under these Rules if it occurs due to force majeure circumstances. The Parties understand force majeure circumstances as defined by the Civil Code of the Republic of Lithuania. If these circumstances last longer than 1 month, the Parties may terminate these Rules by mutual agreement.
12. Exchange of Information:
12.1. The Seller sends all information related to order execution to the Buyer's specified email address.
12.2. The Buyer sends all notifications and inquiries to the email addresses specified by the Seller.
13. Warranty Obligations:
13.1. Your refrigerator, freezer, or other household or industrial equipment will be repaired by our or an authorized company's specialists.
13.2. Warranty obligations do not apply to:
Malfunctions caused by natural disasters, fires, user negligence, and improper use.
Electrical network disturbances.
Changes in the device's color (yellowing, contamination, etc.) and rust.
Injuries caused during operation (scratches, mechanical damage, etc.).
Defects occurring during transportation when the customer transports the device themselves.
Accessories, consumables, e.g., remote control units, replaceable bulbs, filters, shelves, boxes, handles, etc.
Damage caused by the entry of foreign objects, materials, liquids, or insects into the device, without removing lime from the household appliance.
13.3. Warranty maintenance may be terminated earlier if:
The appliance was used for a purpose other than intended and not in a consumer's household, satisfying personal needs.
The appliance was operated in an inappropriate room, e.g., damp, cold, etc.
The appliance was intentionally damaged.
13.4. Defects or damages due to the manufacturer's fault, detected during warranty inspection, are rectified free of charge by the authorized service company specified in the warranty certificate.
13.5. Unjustifiably requested visits by a technician from the service point are paid for by the customer according to the company's service prices.
14. Final Provisions:
14.1. These Rules are drawn up in accordance with the laws of the Republic of Lithuania.
14.2. The relationship arising from these rules is governed by the laws of the Republic of Lithuania.
14.3. All disputes arising from the implementation or validity of these Rules are resolved through negotiations. In case of failure to reach an agreement, disputes are resolved in accordance with the laws of the Republic of Lithuania.
Goods can be purchased in the "orokondicionieriai.pro" store by both natural and legal persons.
1.1. A registered customer has the right to purchase on behalf of a legal entity: when purchasing, in the delivery information, it is sufficient to fill in the data of the legal entity, which is necessary for the formation of a VAT invoice.
1.2. Individuals under the age of 16 must have the consent of their parents or guardians.
The customer is responsible for the accuracy of the delivery information:
2.1. Please always provide the correct postal code for delivery. You can find your postal code at www.post.lt.
2.2. If inaccurate (or incorrect) information is provided, the UAB PRO TECHNICS team is not responsible for possible delivery issues and reserves the right to demand compensation for repeated delivery due to incorrectly provided buyer information.
UAB PRO TECHNICS ensures the security of its visitors' data.
3.1. We commit that the data, while traveling between the customer's computer and the server, will not be read or altered by third parties.